Manager – Internal Operations

from 10 to 15 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Job Purpose

This is accomplished by refining and implementing performance strategies, Data Building, Meeting campaign delivery timelines and adherence. Responsible for managing the quality and process improvement; which support current, as well as any future business needs/requirement.


  • Handling End–to–End process management including Process Development Process Documentation, Process improvements, and Data Management.
  • Working and implementing strategies for continuous performance improvement.
  • Constantly interacting with clients for the deliverables.
  • Develops data collection and evaluation methodologies.
  • Ensuring that all of Operations is managed in a correct, cost effective and timely manner in alignment with Client specifications and quality requirements.
  • Responsible for the adherence management for the department, hence assists the reporting Leadership team, by providing help and guidance.
  • Responsible for ensuring that campaigns managed by his/her teams in the department are delivered, per the mentioned timelines, and ensuring excellent work quality.
  • Improving operational management systems, processes and best practices that guarantee organizational well-being.
  • Prepares data reports for distribution along with dashboards.
  • Contributes towards the achievement of the company's strategic and operational objectives.
  • Performs quality control and monitors production KPI's.
  • Provides inputs, towards hiring and also assists with the interviewing process.
  • 10+ yrs of experience in the services industry
  • Graduate
  • MBA Finance would be preferred
  • 6yrs Team handling exposure
  • Excellent verbal and written communication
  • Must have exposure of international client handling
  • Must be flexible with the shift
  • Advanced Excel


UG:B.Com in Any Specialization

Company Profile

Escalon Business Services Pvt Ltd

Escalon covers all Essential Business Services so clients get a single, well-coordinated source taking care of all back-office needs.
Company Info
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Contact Company:Escalon Business Services Pvt Ltd


Not Disclosed by Recruiter

Role Category:



Operations Manager

Employment Type:

Full Time, Permanent