Asst. Manager – US HR Services

from 6 to 9 year(s) of Experience

Job Description

Job Purpose
The HR Operations Assistant Manager will be responsible for Employee services global processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager & US counterparts. The role will be responsible to deliver standardized transaction (hire to Retire) for the work assigned and will leverage required HR systems and tools met the process requirements based out of the India GBS site.

Duties & Responsibilities
The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transactions based out off-shore locations to deliver agreed SLA/CSAT based customer service.

Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement

Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs

Identify and implement service delivery and process improvement opportunities in the assigned process

Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements

Partner with team to execute plans to improve customer satisfaction with a focus on processes

Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization

Manage escalation and takes ownership for ultimate issue resolution

Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed

Ensure knowledge management platform is updated

Required Candidate profile

HR Shared Services process and SLA management experience: 6 years
Service management and ticket management system experience
Customer orientation
Process management and continuous improvement with a focus on optimization and productivity
Ability to work with different geographies and cultural experience sensitivity
Min. 6 years in a large scale global HR Operations/Shared Services environment
Strong communication skills
Team management Scope and Scale
Demonstrated track record of strong service delivery

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Escalon Business Services Pvt Ltd

Escalon provides essential business services to its clients. The services includes accounting, payroll, HR, taxes, etc. To serve our clients more efficiently we continuously works towards enhancing client’s productivity by automating their processes. We are using the latest cutting edge technology such as Robotic Process Automation (RPA), Business Intelligence, Smart Analytics, Predictive analysis, etc. to serve our clients.
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Contact Company:Escalon Business Services Pvt Ltd


Not Disclosed by Recruiter

Role Category:

Back Office/Web/Transaction Processing


Assistant Manager/Manager-(NonTechnical)

Employment Type:

Full Time, Permanent